GSOC Shop, In-Store Pickup Instructions & FAQs
We are thrilled to announce that the GSOC Irvine Headquarter Shop will now resume weekend hours on Fridays and Saturdays effective May 31, 2022. In addition, we are currently offering Order Pickup at the Brea & Mission Viejo Activity Centers (please see the information below under “Placing an Order for In-store Pickup”).
GSOC Irvine Headquarter Shop
Monday – Thursday 10:00 AM - 6:00 PM
Friday – Saturday
11:00 AM - 3:00 PM
9500 Toledo Way #100
Irvine, CA
92618
949-461-8802
Please read and follow the directions below so we can provide you with the best service and protect your health and safety, as well as our staff. Your cooperation, patience and understanding are greatly appreciated.
For the Safety of all Girl Scouts and Volunteers, Face Masks are strongly recommended for unvaccinated people in our Girl Scout Retail Shop. Read the GSOC’s Covid-19 safety guidelines.
Placing an Order for In-store Pickup:
All orders must be placed
here. Please allow up to 24 business hours for your order to
be filled. We are currently offering pickup at the following
locations: Irvine Headquarter Shop, Brea Mall Activity Center, and
Mission Viejo Activity Center. Please note that both Activity Center
locations do not sell any shop merchandise and all orders are sent up
to these locations every Wednesday. Once we have fulfilled your order,
you will receive an email from shopgs@girlscoutsoc.org
along with the date the order will be available for pickup.
Return/Exchange/Refund Policy:
Returns/Exchanges/Refunds must be made within 60 days from
original date of purchase. A receipt must accompany all
returns/exchanges/refunds. All returned merchandise must have original
tags, original packaging and be in saleable condition (no writing on
badges, tags, books, etc). Cash refunds of up to $15.00 will be made
at the time of the refund if the merchandise was paid for in cash; for
cash refunds exceeding $15.00 and all purchases made with a check, a
GSOC council check will be mailed within 3 weeks. Credit card returns
will be credited back to original credit card within the 60 day return
period. All clearance, dated, and event merchandise are final sale.
Special ordered items that are not normally stocked in-store at the
GSOC Shop are final sale.
Please Note: Receiving merchandise from previous purchases past our 60-day return policy requires special care that we must handle on a case-by-case basis.
All GSUSA Online Orders must be returned to the Girl Scout Merchandise Distribution Center through their website.
FAQs
Q: What if you do not have what I need?
A: At this time, our in-store selection may be limited
due to shipping delays and supply chain issues. Please call us ahead
of time if you need larger quantities at (949) 461-8802. If we do not
have the items and/or quantities that you need, you can access the Girl
Scout National Online Shop 24/7 for a full selection,
including online only specials on our Council webpage. All purchases
made through the online retail website support the Girl Scouts of
Orange County.
Q: How can I make a purchase with Cookie Dough, OC Bucks or
Juliette Dollars?
A: All incentives, including Cookie Dough, OC Bucks and
Juliette Dollars may be used in-store only at our Irvine Headquarter
Shop to make purchases. Unfortunately, these incentives cannot be used
at our In-store Order Pickup website.
If you would like to purchase items with your incentives for in-store pickup, you may do so by using the Shop Order Form and emailing it to us at shopgs@girlscoutsoc.org.
