side menu icon

GSOC Shop, In-Store Pickup Instructions & FAQs

We are thrilled to announce that the GSOC Irvine Headquarter Shop will now resume weekend hours on Fridays and Saturdays effective May 31, 2022. In addition, we are currently offering Order Pickup at the Brea & Mission Viejo Activity Centers (please see the information below under “Placing an Order for In-store Pickup”).

GSOC Irvine Headquarter Shop 
Monday – Thursday 10:00 AM - 6:00 PM 
Friday – Saturday 11:00 AM - 3:00 PM

9500 Toledo Way #100 
Irvine, CA 92618 
949-461-8802 

Upcoming Shop Closures

Limited Hours
Tuesday November 29 - Closed from 12:00 - 2:00 PM

Winter Break
Thursday – Monday December 22, 2022 through January 2, 2023

                         

Please read and follow the directions below so we can provide you with the best service and protect your health and safety, as well as our staff. Your cooperation, patience and understanding are greatly appreciated.

For the Safety of all Girl Scouts and Volunteers, Face Masks are strongly recommended for unvaccinated people in our Girl Scout Retail Shop. Read the GSOC’s Covid-19 safety guidelines.

Placing an Order for In-store Pickup: 
All orders must be placed here. Please allow up to 24 business hours for your order to be filled. We are currently offering pickup at the following locations: Irvine Headquarter Shop, Brea Mall Activity Center, and Mission Viejo Activity Center. Please note that both Activity Center locations do not sell any shop merchandise and all orders are sent up to these locations every Wednesday. Once we have fulfilled your order, you will receive an email from shopgs@girlscoutsoc.org along with the date the order will be available for pickup. 

                                                        

Return/Exchange/Refund Policy: 
Returns/Exchanges/Refunds must be made within 60 days from original date of purchase. A receipt must accompany all returns/exchanges/refunds. All returned merchandise must have original tags, original packaging and be in saleable condition (no writing on badges, tags, books, etc). Cash refunds of up to $15.00 will be made at the time of the refund if the merchandise was paid for in cash; for cash refunds exceeding $15.00 and all purchases made with a check, a GSOC council check will be mailed within 3 weeks. Credit card returns will be credited back to original credit card within the 60 day return period. All clearance, dated, and event merchandise are final sale. Special ordered items that are not normally stocked in-store at the GSOC Shop are final sale.

Please Note:  Receiving merchandise from previous purchases past our 60-day return policy requires special care that we must handle on a case-by-case basis. 

All GSUSA Online Orders must be returned to the Girl Scout Merchandise Distribution Center through their website.

                                                                        

FAQs

Q: What if you do not have what I need?
A:  At this time, our in-store selection may be limited due to shipping delays and supply chain issues. Please call us ahead of time if you need larger quantities at (949) 461-8802. If we do not have the items and/or quantities that you need, you can access the  Girl Scout National Online Shop 24/7 for a full selection, including online only specials on our Council webpage. All purchases made through the online retail website support the Girl Scouts of Orange County.

Q: How can I make a purchase with Cookie Dough, OC Bucks or Juliette Dollars?
A:  All incentives, including Cookie Dough, OC Bucks and Juliette Dollars may be used in-store only at our Irvine Headquarter Shop to make purchases. Unfortunately, these incentives cannot be used at our In-store Order Pickup website.

If you would like to purchase items with your incentives for in-store pickup, you may do so by using the Shop Order Form and emailing it to us at shopgs@girlscoutsoc.org.