Chief Operating Officer
Chief Operating Officer
Girl Scouts of Orange County
Headquarters: Irvine, California
Girl Scouts of Orange County (GSOC) is an independent 501(c)(3) nonprofit organization, chartered by Girl Scouts of the USA to deliver Girl Scouting in Orange County. The Council strives to serve girls of all races and ethnicities, without regard to income, and has current membership of 22,000 girls and 10,000 adult volunteers, with 80 full- and part-time employees. The Council’s budget is $8.5 million and its combined facilities include the headquarters office, five program centers and one 700-acre camp. We are proud to be a leader among the 112 Girl Scout councils nationally, recognized for leadership in strategic focus, organizational culture development, and member retention. GSOC is a workplace dedicated to helping today’s girls become tomorrow’s leaders.
Reporting to the CEO, the Chief Operating Officer (COO) leads the continued transformation of GSOC’s delivery model to provide the best leadership development program for all girls in Orange County. This position is charged with the strategic leadership of Volunteer Management, Programs, Camp, Product Sales, Facilities, and related support departments. The COO is responsible to substantially grow volunteer and staff capacity; to develop relevant and compelling programs that are aligned with the Girl Scout National Program Portfolio; to implement efficient use of technologies, facilities, streamlined processes, and an outcomes measurement system. Additional responsibilities include the generation of approximately 75 percent of Council revenue, predominantly through product sales. The COO will develop and implement operational plans, monitoring progress and adjusting as necessary to achieve objectives.
- Directs the management and operations of Volunteer Management, Programs, Camp, Product Sales, Facilities, and related support departments. Responsible for approximately 50 staff.
- As member of the Executive Team, participates in the strategic planning process to set the Council’s strategic priorities.
- Develops operational plans that tie departmental goals to organizational strategic priorities. Monitors progress and adjusts as necessary to achieve objectives. Deploys key GSOC priorities for girl programs and volunteer services.
- Works with the Executive Team and Board of Directors to ensure the ongoing financial viability of GSOC.
- Responsible for increasing revenues and controlling expenses through effective budgeting, forecasting and financial performance review.
- Oversees the management, development, retention, and support of volunteers in order to increase capacity in delivering the Girl Scout Leadership Experience to girl members. Directs technology, systems and processes for volunteer management.
- Utilizes the National Program Portfolio, to ensure that all areas of the girl experience—including programs, progressive outdoor adventures, product sales programs, and opportunities to earn the highest awards—are available to a diverse, growing number of Girl Scouts.
- Oversees the Council’s extensive cookie program and product sales accomplished through a widespread network of volunteers and Girl Scouts. Develops strategies and tactics to increase revenue, reduce costs, and achieve financial objectives of the programs. Ensures a continued emphasis on the Leadership Experience and rewards for girl participants.
- Directs day-to-day programs and services by utilizing performance metrics to evaluate the effectiveness of internal business processes. Prioritizes and implements process improvement initiatives.
The successful candidate will have a strong record of cross functional team development to achieve organizational goals. Qualifications for COO include 10-15 years’ progressively responsible managerial and executive experience in operations. Diverse experience in delivering operational excellence is desired, with specific exposure to mission delivery and volunteer life-cycle management in youth-serving nonprofits a plus. Strategic planning, managing for results and community relationship cultivation are critical foundational assets. A minimum of a bachelor’s degree is required, with advanced degree preferred.
· Managing in multi-functional operations environments
· Staff supervision of 50 or more
· Collaborative work ethic
· Demonstrated depth in problem solving, judgment and decision-making
· Outstanding oral and written communication skills across varied constituencies from grassroots to board of directors
· Exceptional project management skills
· Substantial budgeting and fiscal management over $5 million or better
· Passion for the Girl Scout vision and mission
It goes without saying that personal skills in communications, decision-making, business management and work in complex environments are leading indicators of success in this role. The individual selected will serve as an example of personal integrity, responsibility and ethical conduct.
HOW TO APPLY
We encourage expressions of interest as early as possible, preferably in advance of August 31st. New inquiries after that date by e-mail are encouraged and will be given consideration, time permitting. For consideration, please e-mail your cover letter and resume, along with salary requirements to:
Bob Perodeau, Principal
Evergreen Executive Source, LLC
Direct Line (800) 221 6663
GSOC is proud to be an equal opportunity employer. GSOC is committed to a process of diversity and inclusion.